Refund Policy

Why memberships are non-refundable

FFP Passport is a community-based annual membership. From the moment your purchase is confirmed, you receive immediate and full access to:

• The Meet & Move member community and matching
• The full calendar of events, community days and experiences
• Member Perks at hundreds of FFP partner venues across the UAE
• Challenges, leaderboards and Ambassador Programme participation
• The member app, fitness tools and tracking features

Because this access is granted in full at the point of purchase, and because partner venues and event organisers commit resources based on confirmed member numbers, FFP Passport memberships cannot be returned, refunded or pro-rated.

This applies to all situations

Memberships are non-refundable regardless of the reason, including (but not limited to):

• Change of mind after purchase
• Relocation out of the UAE or inability to attend events
• Non-use of the membership or any specific benefit
• Changes to partner venues — partners may be added, removed or change their terms throughout the year
• Changes to events — events may be cancelled, postponed or modified due to weather, regulatory requirements or other factors outside our control
• Account suspension or termination resulting from a breach of our Terms & Conditions

Limited exceptions

Refunds will be considered only in the following exceptional circumstances:

• Duplicate payment — if you have been charged twice in error for the same membership, we will refund the duplicate charge
• Fraudulent transaction — if a payment was made on your card without your authorisation, contact us immediately and we will assist with the investigation
• Where required by mandatory law — if the consumer protection laws of your country of residence grant you a non-waivable right to a refund, that right is not affected by this policy
• Termination by FFP Passport — if we end your membership for reasons other than breach of our Terms, we will refund a pro-rata portion of the remaining unused membership term, calculated to the nearest full month

How approved refunds are processed

Where a refund is approved, it will be returned to the original payment method used for the purchase via our payment processor, Stripe. Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.

Chargebacks and payment disputes

If you initiate a chargeback or payment dispute with your bank or card issuer for a valid, completed FFP Passport membership purchase, we reserve the right to:

• Provide evidence of the purchase, terms accepted, and benefits accessed to the bank or card issuer
• Suspend or terminate your account during the dispute
• Permanently terminate your account without further refund if the chargeback is found to be invalid

If you have a concern about your membership or a charge, please contact us first — we will always try to resolve the issue directly before any dispute is escalated.

Cancelling future renewals

The 2026 FFP Passport is a one-time annual purchase and does not auto-renew. You will not be charged again unless you actively purchase a new membership for a future year.

Last updated: May 2026. This Refund Policy forms part of and should be read together with our Terms & Conditions and Privacy Policy.